After Sales Manager

Job Title: After Sales Manager

Reports To: Operations Director

Hours/Days/Status: 0800-1700 hours, 40hpw *, Monday-Friday

Permanent, Full Time

Job Summary: Manage the service department, including customer and dealership service interactions and repairs.

Provide the highest level of customer service with a sales-minded attitude and develop lasting customer relationships.

*Hours in excess of those contracted may be required to fulfil the duties.



After Sales

  • Train, motivate, and lead after sales teams to achieve set objectives and targets to drive the business forwards
  • Ensure adequate spare parts stocking levels for dealers, distributors and internally.
  • Develop working knowledge of industry standards and practices including product details and company services offered
  • Ensure administrative tasks are completed correctly and promptly
  • Improve service methods to increase productivity and customer service
  • Regularly audit work carried out and customer service levels to ensure all standards are met and the repair work is carried out effectively and correctly
  • Obtain customer feedback regarding product/service quality/improvements
  • Assist customers in resolving issues and complaints concerning purchased products or services
  • Build and establish good working relationship with customers to facilitate increased patronage and revenue
  • Monitor contract details to notify clients of pending expiration and help process renewal
  • Supervise the operations of after sales teams to ensure set targets are met
  • Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
  • Align the team with the goals of the company business plan
  • Take control of warranty, customer return, supplier return process.
  • Create and implement new systems and procedures to streamline.
  • Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
  • Develop and optimize support and service processes, tools, and systems
  • Oversee all post-sales services provided to clients to ensure customer satisfaction
  • Maintain an up-to-date knowledge of job operations by conducting research
  • Provide periodic reports to management on all after sales activities
  • Ensure compliance with all general and company policies when carrying out job duties.
  • Participate in Management Meetings

Health & Safety

  • Strict adherence to the company’s health and safety policies and procedures at all times.
  • Recognise and assess potential risks throughout each day and update your line manager

Essential Candidate requirements

  • A minimum of 5 year’s experience in an aftersales role
  • Proven management experience – setting objectives, monitoring performance, motivating your team
  • Ability to build and manage customer relationships
  • Strong communication skills
  • An experienced self-starter with the ability to develop and implement solutions necessary to ensure increased customer satisfaction
  • Proven experience in documenting standard operating procedures and manuals with a view to continuous improvement
  • Ability to build a power point presentation and deliver a high spec training programme
  • Ability to travel worldwide to support the export business
  • Agricultural manufacturer service background

Desired Candidate Requirements

  • A degree in engineering, business administration, economics or any other related business discipline.
  • Available immediately
  • Export Trade knowledge
  • Manufacturing background
  • A Genuine interest in agriculture and supporting knowledge


Apply in writing with covering letter and CV to:

Ellie Clements
Management Assistant
Claydon Drills
Bunters Road

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